Refund Return Policy
Effective Date: October 8, 2025
We want your Galactic Hotties order to arrive exactly as expected. Because many of our products are made to order, printed specifically for each purchase, or individually hand-finished, our return policy differs from that of a traditional retail store.
Please review the information below before placing your order.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us as soon as possible and no later than 30 days after delivery.
Please include:
- Your order number.
- A description of the problem.
- Clear photographs showing the item and the issue.
- Photographs of the packaging when shipping damage is involved.
After reviewing the issue, we may provide a replacement, reprint, or refund as appropriate. Please do not return or mail an item to us unless we first provide return instructions.
Fine Art Prints
Galactic Hotties art prints are produced specifically for customer orders. Because they are made to order, we generally do not accept returns or exchanges because of a change of mind after an order has entered production.
This includes our Standard Art Prints and Arches® Cold Press Fine Art Prints.
If your print arrives damaged, contains a significant production defect, or is not the item you ordered, please contact us within 30 days of delivery so we can make it right.
Hand-Embellished Collector Editions
Our limited Hand-Embellished Collector Editions are individually finished by hand and may be signed, numbered, or otherwise unique. Natural differences created during the hand-embellishment process are part of the character of the artwork and are not considered defects.
Because these editions are individually hand-finished and limited in quantity, Hand-Embellished Collector Editions are final sale except when an item arrives damaged, materially defective, or incorrect.
Printful-Fulfilled Merchandise
Many Galactic Hotties merchandise products, including apparel, mugs, aprons, and other merchandise, are produced on demand by our fulfillment partner, Printful.
Because these products are made specifically when an order is placed, we do not accept returns or exchanges for:
- Buyer’s remorse or a change of mind.
- Ordering the wrong size.
- Ordering the wrong color.
- Personal preference regarding fit when the item matches the size ordered.
Please review product descriptions, color selections, and sizing information carefully before completing your purchase.
If a Printful-fulfilled product arrives damaged, defective, misprinted, or incorrect, contact us within 30 days of delivery with your order number and clear photographs of the problem. Depending on the circumstances, we may arrange a replacement or refund at no additional cost to you.
Exchanges
We do not generally offer exchanges for different sizes, colors, designs, or products because many items are made to order.
If we sent the wrong item, the product was mislabeled, or there is a confirmed manufacturing defect, we will work with you to provide an appropriate replacement or other resolution.
Order Cancellations
If you need to cancel or change an order, contact us as quickly as possible.
We cannot guarantee that an order can be changed or canceled once printing, production, hand-finishing, or fulfillment has begun. Once an order has entered production, cancellation may no longer be possible.
Lost Packages
If your package has not arrived, please contact us as soon as possible. Claims involving packages believed to be lost in transit must be reported within 30 days of the estimated delivery date.
We may ask you to confirm the shipping address and review tracking information before a replacement or refund can be considered.
Incorrect Addresses and Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If a package is returned because the address provided was incorrect or incomplete, or because the shipment was not claimed or picked up, additional shipping charges may apply before the order can be shipped again.
Orders that have already been produced are not eligible for a refund solely because an incorrect delivery address was provided by the customer or because the package was left unclaimed.
Refunds
When a refund is approved, it will be issued to the original payment method whenever possible.
After we issue a refund, the amount of time required for the credit to appear on your account depends on your bank, card issuer, or payment provider. Processing times are outside our control.
Shipping charges may not be refundable unless the refund results from an error on our part, a confirmed fulfillment issue, or another circumstance where we determine that reimbursement is appropriate.
Return Shipping
Do not send an item back without contacting us first.
If a physical return is required, we will provide instructions and the appropriate return address. Items mailed to an address without prior authorization may not be eligible for reimbursement or replacement.
When a return is required because of an error on our part or a confirmed defective product, we will provide instructions regarding return shipping costs.
How to Report a Problem
To report a damaged, defective, incorrect, or missing order, please contact us and include your order number along with a description and photographs when applicable.
Email:
contact@galactichotties.com
Please contact us before returning any product. This allows us to review the issue and provide the correct instructions for your particular order.
Our Commitment
These policies are intended to account for the made-to-order and individually finished nature of our products while still protecting customers when something goes wrong. Nothing in this policy is intended to limit any rights you may have under applicable law.